Refund Policy

At Mackenzee Studios, we pride ourselves on delivering creative services and digital products that meet high standards of quality and originality. Since our work involves customised designs, branding, and creative strategy, refunds are generally not available once a project has begun or a digital file has been delivered. However, we are committed to client satisfaction and will always work with you to resolve any concerns or make reasonable adjustments where possible.

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If a project is cancelled before work has commenced, a full or partial refund may be granted at our discretion, depending on the stage of progress and resources already allocated. Deposits made for services act as a booking confirmation and are non-refundable once initial creative development has started. For service-based projects, requests for refunds or modifications must be submitted in writing within seven (7) business days of delivery.

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Mackenzee Studios does not issue refunds for change of mind, client delay, or dissatisfaction resulting from factors outside our creative control (such as late approvals or third-party complications). Each refund request is reviewed individually to ensure fairness and transparency. If you have any concerns about your project or payment, please reach out to us directly at mackenzeejwatt@gmail.com, and we'll be happy to assist.